Certified Community Cloud Consultant v1.0

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Exam contains 103 questions
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Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities
(e.g., feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Experience Builder?

  • A. Create an object page, add the components, and publish.
  • B. Edit the object page, add the components, and publish.
  • C. Add a page variation, add the components, set the page as active, and publish.
  • D. Install the collaboration Lightning app, add the app components to the page, and publish.


Answer : B

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related Contacts when a new business Opportunity is marked as Closed Won.
Which approach should the Community Cloud consultant recommend to accomplish this?

  • A. Use a Workflow Rule to create a Task for the Administrator with the list of Contacts that should be Users.
  • B. Send an email to the Administrator when the Opportunity is marked Closed Won so they can create Users.
  • C. Use a trigger to create Community users for all related Contacts on the Account.
  • D. Use a Schedule Report that alerts the Salesforce Administrator of new Contacts.


Answer : C

Universal Containers (UC) is launching a Partner Community for its resellers who have access to Leads, Opportunities, and Dashboards. UC has the following requirements to support their Partners during the sales cycle:
✑ UC can engage with Partners during the sales cycle.
✑ UC can have internal-only discussions.
✑ The Channel Manager can bring any UC employee to the discussion.
✑ UC employees might have access to the Partner Community.
How should a Salesforce Administrator fulfill these requirements?

  • A. Leverage the Opportunity feed and manual shares for access control.
  • B. Leverage private groups and record sharing for access control.
  • C. Leverage unlisted groups and record sharing for access control.
  • D. Leverage the Opportunity feed and group record layout for access control.


Answer : A

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor.
What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  • A. 5
  • B. 3
  • C. 4
  • D. 2


Answer : C

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner.
How can the Administrator meet this requirement?

  • A. Enable Entitlement and Milestone.
  • B. Enable Knowledge and Articles.
  • C. Enable Case Escalation rules.
  • D. Enable Question-to-Case functionality.


Answer : B

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre-moderation rules to be alerted when multiple posts occur from the same user over a short period of time.
What should the Community Manager do to meet this requirement?

  • A. Grant the ג€Moderate Communities Feedג€ permission to Community members so they can flag content.
  • B. Grant the ג€Community Moderatorג€ permission to allow access to view engagement reports.
  • C. Create a rate rule and apply it to posts with newly registered members as the criteria.
  • D. Activate a content rule to flag member-generated content with a Review Moderation action.


Answer : D

A company recently launched its first Lightning Community using the Partner Central template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes.
How can the Community Cloud consultant meet these requirements?

  • A. Create a Change Set to include the changes from the first Lightning Community and create new Communities using that Change Set.
  • B. Export the first Lightning Community as a template and create new Communities using the exported template.
  • C. Use the Partner Central template and repeat all of the set-up steps for each cloned Community.
  • D. Create new Communities using the Build Your Own template and repeat all set-up steps for each cloned Community.


Answer : B

Northern Trail Outfitters launched a Lightning Community. Community members report being unable to view the menu option to see their work orders. The
Salesforce Administrator has validated the following:
✑ The user profile has Read access to the Work Order object.
✑ The user profile has membership to the Community.
What should the Salesforce Administrator verify to troubleshoot this issue?

  • A. The Work Order tile is added to Experience Workspaces.
  • B. The Work Order component is marked publicly viewable.
  • C. Work Order is added to the Navigation Menu in Experience Builder.
  • D. Work Order is added to the Navigation Menu in Administration.


Answer : C

Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce mobile app.
Which three Salesforce editions and user license combinations could a Community Cloud consultant use to meet this requirement? (Choose three.)

  • A. Unlimited Edition and Customer Community
  • B. Enterprise Edition and Customer Community Plus
  • C. Salesforce Essentials and Customer Community
  • D. Enterprise Edition and Customer Community
  • E. Professional Edition and Customer Community Plus


Answer : ABD

Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
✑ Users have quick access to new and recommended discussions and articles.
✑ Users have the ability to contact Universal Containers quickly for help.
✑ Users have visibility into how their activity compares to other users within the Community.
Which three Lightning components could the Community Cloud consultant recommend placing on the Community home page? (Choose three.)

  • A. Breadcrumb
  • B. Contact Support button
  • C. Featured Topics
  • D. Record Detail
  • E. Reputation Leaderboard


Answer : ABC

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their
Community.
Where can the Salesforce Admin configure the languages supported for this Community?

  • A. Site.com Studio
  • B. Experience Builder
  • C. Force.com Sites
  • D. Community Settings


Answer : B

Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to onboard a select set of existing customers to the UC Community, without the need for users to self-register.
How should a Community Cloud consultant accomplish this task?

  • A. Use Data Loader to export Contacts and insert as Community users.
  • B. Use the Data Import Wizard to create users from Contacts.
  • C. Use the Salesforce Community User API to create users from Contacts.
  • D. Enable Person Accounts and set the Accounts as Community users.


Answer : D

Unauthenticated users are unable to see some articles on a Universal Containers Community. Universal Containers has articles associated to the Public
Knowledge Base channel and Topics associated to the correct data categories.
How should the Salesforce Admin troubleshoot this issue?

  • A. Create a new data category specifically for Guest Users to display articles.
  • B. Check the Article type permissions on the Guest User profile.
  • C. Enable public access for the Community in Setup and the Guest User profile.
  • D. Create a Featured Topic in the Experience Builder to display articles.


Answer : B

The Community administrator at Universal Containers has received reports from users about being unable to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part.
Why are users unable to see each other in the People tab?

  • A. External users are unable to view each other within Partner Communities.
  • B. External users can only view each other if they are in the same Account.
  • C. The Administrator has deselected Community User Visibility.
  • D. Users rejected each others' Friend Requests within the Community.


Answer : C

A Salesforce Admin at Universal Containers needs an efficient way to update the color palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using Experience Builder? (Choose three.)

  • A. Choose colors for the text and border elements.
  • B. Upload the Universal Containers logo image to create a custom color palette.
  • C. Apply a color scheme that is appropriate for the template all at once with the color palette.
  • D. Submit a URL reference of a site where the color palette will be matched automatically.
  • E. Adjust the color palette from the Salesforce1 mobile app.


Answer : ABE

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Exam contains 103 questions
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